Frequently Asked Questions
Why isn't my order shipped the same day?
Each garment is made specially for your order. It must first be printed, checked, and then packaged before being shipped.
Why do you make clothes to order?
This avoids overproduction, reduces textile waste, and allows us to offer more designs without unnecessarily producing hundreds of items.
How long does it take to receive my order?
In Canada, most orders are delivered within 5 to 10 business days after going into production.
Can I modify my order?
If production has not started, please contact us as soon as possible. We will do our best to make the change, but cannot guarantee it once manufacturing has begun.
Can I cancel my order?
An order can sometimes be cancelled if it has not yet entered production. Once manufacturing has started, cancellation is generally no longer possible.
Can I exchange an item of clothing if the size isn't right for me?
Since each item is custom-made for you, we cannot offer exchanges for incorrect size choices. We recommend carefully consulting the size guide before ordering.
How can I track my package?
Once shipped, you will automatically receive an email containing your tracking number.
Why did I receive multiple packages?
Some products are manufactured in different facilities. They may therefore be shipped separately.
Do you ship all over Canada?
Yes. We deliver everywhere in Canada as well as to many other countries.
Will the colors be exactly the same as on screen?
We do our best to accurately represent our products. However, slight variations may occur depending on your screen settings or the printing process.
What should I do if my package arrives damaged?
Take pictures of the package and the product, then contact us quickly. We will review the situation and find a solution.
Are the clothes good quality?
Yes. We select clothing from recognized brands and use professional printing techniques to offer a durable and comfortable product.