Each order is custom-made for you

At Putain Zinzin, we believe that good clothing deserves to be made with intention.

Rather than producing thousands of items that risk ending up unused, we craft each of our products only when an order is placed.

This method allows us to:

✔ reduce textile waste

✔ limit overproduction

✔ offer more exclusive designs

✔ produce a new garment, created especially for you

Thank you for supporting a more responsible way of consuming.

Production Times

Your order first goes into production before being shipped.

Most orders are manufactured in:

2 to 5 business days

During certain busy periods (Christmas, Black Friday, collection launches or promotions), this period may exceptionally be a little longer.

Delivery Times

Once your order is produced, it is handed over to the carrier.

Canada

Approximately 3 to 7 business days

United States

Approximately 3 to 7 business days

International

Approximately 5 to 20 business days, depending on the country and carrier.

Estimated Total Time

On average:

Canada: 5 to 10 business days

United States: 5 to 10 business days

International: 7 to 25 business days

These times are estimates and may vary depending on the destination, customs, or carrier.

Order Tracking

As soon as your order leaves our production workshop, you will automatically receive:

• 
  a confirmation email;
  
• 
  your tracking number;
  
• 
  a link to track your package.
  

Multiple Packages

Some orders containing multiple products may be manufactured in different production centers.

It is therefore possible that your order arrives in several packages, sometimes a few days apart.

No additional charges will be billed to you.

Returns and Exchanges

Since each item is custom-made for your order, we unfortunately cannot accept returns or exchanges for:

• 
  an error in size selection;
  
• 
  a change of mind;
  
• 
  a color or model selected by mistake;
  
• 
  an item ordered inadvertently.
  

We strongly recommend that you consult the size guide available on each product page before ordering.

Defective Product or Manufacturing Error

If you receive:

• 
  a defective item;
  
• 
  a damaged product;
  
• 
  a printing error;
  
• 
  a wrong item;
  

contact us within 30 days of receipt of your order.

Please include:

• 
  your order number;
  
• 
  clear photos of the problem;
  
• 
  a short description.
  

After verification, we will proceed with a replacement or refund, depending on the situation.

Shipping Address

Please carefully check your address before confirming your order.

An incomplete or incorrect address may result in the package being returned or re-shipping fees.

Our Quality Commitment

Before being shipped, each item undergoes a quality check to ensure that:

• 
  the print is correct;
  
• 
  the colors are adequate;
  
• 
  the product has no apparent defects;
  
• 
  your order exactly matches your purchase.
  

Need help?

Our team is always happy to help you.

Go to the Contact Us section.

We generally respond within 24 to 48 business hours.